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82 articles across 13 categories. Search or browse below.

Not using Outsolvi yet? Everything here is free to read. The product itself takes about a minute to set up in Outlook or Gmail. Start free

Getting Started

New to Outsolvi? Set up your account and send your first tracked email.

6 articles

Automated Follow-Up

Set up follow-ups that send themselves across email and LinkedIn, and stop the moment someone replies.

7 articles

Sending & Tracking

How email tracking works in Outsolvi, exactly what is recorded on a send, what your recipient sees, and what they do not. Plain English, no jargon.

7 articles

Understanding Your Results

What an open really means, how bots and Apple Mail Privacy are filtered out, what the trust badges tell you, and how to read your dashboard.

6 articles

Contacts & Sequences

Add and manage contacts, import them from a CSV, and build automated email sequences that stop the moment someone replies.

8 articles

Composing Emails

Send tracked emails from the web app, choose what is tracked on each message, and turn tracking off for the ones where it does not belong.

4 articles

Team & Collaboration

Invite teammates, choose what each role can do, and control who can see whose tracking data. Covers admins, members and shared visibility.

5 articles

Settings & Configuration

Profile, email accounts, notifications, tracking domains, and API keys.

6 articles

LinkedIn Outreach

Connect accounts, run campaigns, manage leads, and automate LinkedIn actions.

6 articles

Troubleshooting

Fixes for the problems people actually hit: the add-in not loading, opens not recording, tracking missing on a send, and sync going quiet.

7 articles

Billing & Plans

Change plan, upgrade or cancel, download invoices, and update your payment method. Includes what happens to your data when a trial ends.

5 articles

Privacy & Security

What Outsolvi records, how it is protected, how long it is kept, and the controls you have over it. Covers GDPR requests and data deletion.

5 articles

In-Depth Guides

Longer walkthroughs for the features worth learning properly: tracking accuracy, automated follow-up, reply handling and reporting.

10 articles

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