Q: How do I create an account?

Go to my.outsolvi.com/signup , enter your work email and a password (8+ characters, one uppercase letter, one number), then click Sign Up . Check your inbox for a verification email and click the link to activate your account.

Q: How do I install the Outlook add-in?

Outlook Desktop (Windows): Open Outlook, click Get Add-ins in the ribbon, search for "Outsolvi", and click Add . Or, download the desktop installer from your dashboard. Outlook Web / New Outlook: Click "..." → Get Add-ins → search "Outsolvi" → click Add. The add-in panel appears in your toolbar.

Q: Do I need to do anything special to track emails?

No. Once you're signed in, every email you send is automatically tracked. Just compose and send as you normally would. There's no button to click or checkbox to enable, tracking is on by default.

Q: How do I connect my email account?

Go to Settings → Email Accounts → Connect Email Account . Choose Gmail or Outlook, then sign in to that account to connect it. This lets Outsolvi sync your inbox and sent folders for full engagement tracking. You can connect multiple accounts and set one as your default.

Question 1

How do I create an account?

Accepted Answer

Go to my.outsolvi.com/signup, enter your work email and a password (8+ characters, one uppercase letter, one number), then click Sign Up. Check your inbox for a verification email and click the link to activate your account.

Question 2

How do I install the Outlook add-in?

Accepted Answer

Outlook Desktop (Windows): Open Outlook, click Get Add-ins in the ribbon, search for "Outsolvi", and click Add. Or, download the desktop installer from your dashboard.

Outlook Web / New Outlook: Click "..." → Get Add-ins → search "Outsolvi" → click Add. The add-in panel appears in your toolbar.

Question 3

How do I install the Gmail extension?

Accepted Answer

Go to the Chrome Web Store, search for "Outsolvi", and click Add to Chrome. Once installed, open Gmail, you'll see the Outsolvi icon in your compose window and sidebar. Sign in with your Outsolvi credentials to start tracking.

Question 4

How do I sign in to the add-in?

Accepted Answer

Click the Outsolvi button in the ribbon (desktop) or toolbar (web). Enter your email and password, then click Sign In. You'll stay signed in for 90 days, the session auto-renews each time you use it.

Question 5

Do I need to do anything special to track emails?

Accepted Answer

No. Once you're signed in, every email you send is automatically tracked. Just compose and send as you normally would. There's no button to click or checkbox to enable, tracking is on by default.

Question 6

How do I connect my email account?

Accepted Answer

Go to Settings → Email Accounts → Connect Email Account. Choose Gmail or Outlook, then sign in to that account to connect it. This lets Outsolvi sync your inbox and sent folders for full engagement tracking. You can connect multiple accounts and set one as your default.

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