Understanding Your Results

Email security scanners (like Microsoft SafeLinks, Barracuda, Mimecast) automatically open emails to check for threats. This triggers the tracking pixel. Outsolvi filters out 50+ known scanners, but some may slip through. Look for: opens from unusual locations, multiple opens within seconds of sending, or opens from corporate IP addresses.

This usually means email security scanners are triggering the tracking pixel. Outsolvi gives every open a plain-English trust badge, and only opens badged Verified or Most-likely human count toward your totals. Scanner activity is badged Scanner and filtered out, so it never inflates your numbers. Open any event and hit Diagnose to see exactly why it was badged the way it was.

Apple Mail Privacy Protection pre-downloads all images when an email arrives, even before the recipient reads it. Outsolvi detects Apple Mail Privacy Protection and filters it out, so it isn't counted as a real open and won't inflate your numbers. Link click tracking is unaffected by Apple Mail Privacy Protection.

Instead of a percentage, every open and click gets a plain-English trust badge:

• Verified, the person replied on the thread, counted
• Most-likely human, a real person, counted
• Possibly human, mixed signals, shown but not counted
• Apple Mail, Apple's automatic image load, not counted
• Machine preview, a mail server loaded the email automatically, shown but not counted
• Scanner, security software or bots, filtered
• Your own open, your own views, filtered (press Not me on an open from your device and future ones won't count)
• Link preview, your link was shared in Slack/LinkedIn/etc., a share signal, not a click

Only Verified and Most-likely human count toward your totals. Every event has a Diagnose button that shows exactly which rule made the call.

Your Feed shows two key sections:

Live Activity: Recent opens and clicks on your tracked emails, filterable by type (All, Opens, Clicks) and refreshed every 30 seconds. Each event shows the recipient, the email's subject, and the time.

Hot Prospects: Up to five tracked emails with the most engagement, ranked by opens plus twice the clicks, each showing its open and click counts. An email qualifies once it's a hot lead or has at least two opens or one click.

The Insights page gives you deep analytics:

• KPI Cards: Emails sent, opens, clicks, and rates with trend arrows
• Activity Timeline: Opens and clicks over time
• Device Distribution: Desktop vs Mobile breakdown
• Browser Distribution: Chrome, Safari, Firefox, Edge usage
• Location Distribution: Top countries by engagement

Filter by date range (7-90 days), channel (Email, LinkedIn), and team member.