Q: Can recipients see that I'm tracking them?

No. The tracking pixel is invisible and tracked links look like normal URLs. There's no banner, badge, or notification telling the recipient they're being tracked.

Q: Does tracking work with Gmail, Yahoo, or Apple Mail recipients?

Yes. Tracking works regardless of the recipient's email provider. The only requirement is that their email client loads images (most do by default). If images are blocked, link click tracking still works.

Q: How quickly do I see tracking results?

Outlook Desktop: Real-time, you see opens and clicks within about a second. Outlook Web: Near real-time, updates every 5 seconds. Gmail Extension: Real-time notifications. Web Dashboard: Real-time with live activity feed.

Q: Can I disable tracking for a specific email?

Yes. When composing an email from the web app's Compose page, you can toggle open tracking and click tracking on or off individually. When using the Outlook add-in, sign out of the panel before sending to send an untracked email.

Q: What do the email status badges mean?

Sent: Email was delivered but no engagement yet. Opened: The recipient opened the email at least once. Clicked: The recipient clicked at least one link. Replied: A reply was detected to this email. Each email also shows a source badge (Web App, Outlook, Gmail, or API) indicating where it was sent from.

Question 1

How does email tracking work?

Accepted Answer

When you send an email, Outsolvi automatically adds an invisible 1×1 pixel image (to detect opens) and wraps your links (to detect clicks). The recipient sees a completely normal email, there's no visible sign of tracking.

Question 2

Can recipients see that I'm tracking them?

Accepted Answer

No. The tracking pixel is invisible and tracked links look like normal URLs. There's no banner, badge, or notification telling the recipient they're being tracked.

Question 3

Does tracking work with Gmail, Yahoo, or Apple Mail recipients?

Accepted Answer

Yes. Tracking works regardless of the recipient's email provider. The only requirement is that their email client loads images (most do by default). If images are blocked, link click tracking still works.

Question 4

Why didn't my email show as opened?

Accepted Answer

Common reasons:
• The recipient's email client blocks images by default
• They're reading in plain text mode
• Their company strips tracking pixels
• Gmail caches images, re-opens may not register

Tip: Link click tracking still works even when images are blocked.

Question 5

How quickly do I see tracking results?

Accepted Answer

Outlook Desktop: Real-time, you see opens and clicks within about a second.
Outlook Web: Near real-time, updates every 5 seconds.
Gmail Extension: Real-time notifications.
Web Dashboard: Real-time with live activity feed.

Question 6

Can I disable tracking for a specific email?

Accepted Answer

Yes. When composing an email from the web app's Compose page, you can toggle open tracking and click tracking on or off individually. When using the Outlook add-in, sign out of the panel before sending to send an untracked email.

Question 7

What do the email status badges mean?

Accepted Answer

Sent: Email was delivered but no engagement yet.
Opened: The recipient opened the email at least once.
Clicked: The recipient clicked at least one link.
Replied: A reply was detected to this email.

Each email also shows a source badge (Web App, Outlook, Gmail, or API) indicating where it was sent from.

Sending & Tracking

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