Sending & Tracking

When you send an email, Outsolvi automatically adds an invisible 1×1 pixel image (to detect opens) and wraps your links (to detect clicks). The recipient sees a completely normal email, there's no visible sign of tracking.

No. The tracking pixel is invisible and tracked links look like normal URLs. There's no banner, badge, or notification telling the recipient they're being tracked.

Yes. Tracking works regardless of the recipient's email provider. The only requirement is that their email client loads images (most do by default). If images are blocked, link click tracking still works.

Common reasons:
• The recipient's email client blocks images by default
• They're reading in plain text mode
• Their company strips tracking pixels
• Gmail caches images, re-opens may not register

Tip: Link click tracking still works even when images are blocked.

Outlook Desktop: Real-time, you see opens and clicks within about a second.
Outlook Web: Near real-time, updates every 5 seconds.
Gmail Extension: Real-time notifications.
Web Dashboard: The Alerts bell picks up counted opens and clicks as they arrive, and the activity feed and email lists refresh every 30 seconds.

Yes, in most places. The web app's Compose page has an Email Tracking switch: turn it off and the email goes out untracked. In classic Outlook, the desktop add-in has per-email checkboxes for open tracking and link tracking. With the Outlook web add-in, sign out of the panel before sending to send an untracked email. The Gmail extension tracks every email, with global switches rather than a per-email toggle.

Sent: Email was delivered but no engagement yet.
Opened: The recipient opened the email at least once.
Clicked: The recipient clicked at least one link.
Replied: A reply was detected to this email.

Each email also shows a source badge (Web App, Outlook desktop, Outlook web, or Gmail) indicating where it was sent from.