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Tier 1 alert configuration
Configure Outsolvi to mobile-push Tier 1 opens on the rep's priority accounts. Filter out non-priority opens to avoid noise.
All Workflows
Workflow Pattern5-step pattern
Second-Touch on Tier 1 Open
Who this is for
An AE wants a repeatable discipline that turns Outsolvi's Tier 1 open signal into a measurable lift on reply rate without adding cognitive overhead.
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Outsolvi's Tier 1 open is the cleanest 'this is a real human reading my email' signal available in 2026. The structural question is how to act on it. The 90-minute second-touch is the pattern that converts the signal into a reply lift.
The pattern is simple: when a Tier 1 open fires, the rep has 90 minutes to send a tailored follow-up referencing the original email's specific ask, while it is still on the buyer's mind.
The problem this pattern solves
Tier 1 opens fire and are immediately stale. The rep is in another meeting, on another call, working another deal. By the time the rep gets to inbox triage, the prospect has moved on. The signal expires.
The pattern
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90-minute window
When a Tier 1 alert fires, the rep has 90 minutes to send the second touch. Beyond that the signal decays significantly.
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Tailored body, not template
The second touch references the specific ask of the original email. 'Saw you opened the X proposal; one thing I want to flag is Y.' Templates do not work here.
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One ask, one paragraph
Second touches under 80 words convert better than long touches. One ask: book the call, answer the question, confirm the next step.
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Track conversion
Measure reply rate on second-touch sends and compare it to your baseline. Give it enough sends to judge; a handful proves nothing either way.
How Outsolvi enables it
Outsolvi's Tier 1 open detection makes the pattern operational: confirmed opens appear live in the dashboard, and machine opens never raise an alert at all. Without Tier 1 filtering, the rep would chase MPP pre-fetches and scanner opens. Without mobile push, the alert would sit unread in the dashboard until the next inbox check.
Pattern variations by stage
Discovery
Second touch reinforces the discovery question or proposes a 15-minute slot.
Proposal/Demo
Second touch addresses the specific concern the prospect is likely re-reading the deck for (pricing, technical fit, security).
Negotiation
Second touch on a Tier 1 re-open of pricing or contract is the signal to call, not email. The 90-minute window applies to the call too.
Frequently asked questions
Is 90 minutes the right window?+
It's a working rule, not a measured optimum. There is no published study of follow-up timing after an open, so treat 90 minutes as a discipline that stops good signals going stale, and check your own reply rates to see whether a different window suits your buyers better.
Does this work on inbound, not just outbound?+
Yes. Inbound lead-tracking emails are higher-priority Tier 1 opens. The 90-minute discipline applies even more strongly to inbound.
Put this workflow to work
Free tools, articles, glossary entries, and features that pair with this pattern.
Article
The Science of Follow-Up Timing: What the Research Shows
The lead-response research is real and the effect is big. What it says, where it stops, and how to act on it w…
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Feature
Send-Time Optimization
Send-time optimization analyses each recipient's historical engagement times (opens, clicks, replies) from previous tracked sends and predicts the time window when that recipient is most likely to engage with the next email.
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Workflow
4-Hour Window
The 4-hour follow-up window is a working rule built on lead-response research. This is how to put it into prac…
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Comparison
Outsolvi vs Boomerang
Boomerang is an email productivity tool focused on scheduling, snoozing, and follow-up reminders. Email tracki…
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Alternatives
Boomerang Alternatives
Boomerang is excellent at the productivity job it was built for, scheduling, snooze, recurring sends, and Resp
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Free tool
Send Time Optimizer
Pick the recipient's timezone from the list and see their local 10am-to-noon window converted to your own time, with reply-rate lift estimates for each slot.
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Try Second-Touch on Tier 1 with Outsolvi
14-day free trial, no credit card. Tier 1 to 5 confidence scoring, hot-lead alerts, AI reply sentiment, native Outlook + Gmail.
Start 14-Day Free TrialNate SummersCo-Founder, Outsolvi
Nate built Outsolvi after watching every email-tracking tool he had ever used lie to him about opens. Outsolvi runs Tier 1 to 5 confidence scoring on every open, native in Outlook and Gmail, so the number on the dashboard is one a rep can actually act on.
Last reviewed June 9, 2026Editorially independent
We update these pages when the underlying mechanics change. new mailbox-provider rules, new tracker behavior, new measurement gaps. The dates above are real revisions, not auto-touches.