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Tier 1 alert configuration
Configure Outsolvi to mobile-push Tier 1 opens on the rep's priority accounts. Filter out non-priority opens to avoid noise.
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Workflow Pattern5-step patternUpdated June 9, 2026
Second-Touch on Tier 1 Open
An AE wants a repeatable discipline that turns Outsolvi's Tier 1 open signal into a measurable lift on reply rate without adding cognitive overhead.
Outsolvi's Tier 1 open is the cleanest 'this is a real human reading my email' signal available in 2026. The structural question is how to act on it. The 90-minute second-touch is the pattern that converts the signal into a reply lift.
The pattern is simple: when a Tier 1 open fires, the rep has 90 minutes to send a tailored follow-up referencing the original email's specific ask. Reply rate on the second touch is 30-50 percent higher than equivalent untimed touches.
The problem this pattern solves
Tier 1 opens fire and are immediately stale. The rep is in another meeting, on another call, working another deal. By the time the rep gets to inbox triage, the prospect has moved on. The signal expires.
The pattern
2
90-minute window
When a Tier 1 alert fires, the rep has 90 minutes to send the second touch. Beyond that the signal decays significantly.
3
Tailored body, not template
The second touch references the specific ask of the original email. 'Saw you opened the X proposal; one thing I want to flag is Y.' Templates do not work here.
4
One ask, one paragraph
Second touches under 80 words convert better than long touches. One ask: book the call, answer the question, confirm the next step.
5
Track conversion
Measure reply rate on second-touch sends and compare to baseline. Lift should be measurable within 30 sends.
How Outsolvi enables it
Outsolvi's Tier 1 open detection plus mobile push notifications make the pattern operational. Without Tier 1 filtering, the rep would chase MPP pre-fetches and scanner opens. Without mobile push, the alert would sit unread in the dashboard until the next inbox check.
Pattern variations by stage
Discovery
Second touch reinforces the discovery question or proposes a 15-minute slot.
Proposal/Demo
Second touch addresses the specific concern the prospect is likely re-reading the deck for (pricing, technical fit, security).
Negotiation
Second touch on a Tier 1 re-open of pricing or contract is the signal to call, not email. The 90-minute window applies to the call too.
Frequently asked questions
Is 90 minutes the right window?+
Outsolvi data suggests 90 minutes is the practical sweet spot. The 30-50 percent reply-rate lift declines steeply after 2 hours. By 4 hours the signal has effectively expired.
Does this work on inbound, not just outbound?+
Yes. Inbound lead-tracking emails are higher-priority Tier 1 opens. The 90-minute discipline applies even more strongly to inbound.
Put this workflow to work
Free tools, articles, glossary entries, and features that pair with this pattern.
Article
The Science of Follow-Up Timing: The 4-Hour Window in 2026
The Lead Response Management Study showed 21x higher qualification at 5 minutes versus 30 minutes for inbound …
Open
Article
Outsolvi vs Boomerang: Scheduling Tool vs Tracking Tool (2026)
Boomerang is a scheduling and inbox-productivity tool that happens to track opens. Outsolvi is built around th…
Open
Feature
Send-Time Optimization
Send-time optimization analyses each recipient's historical engagement times (opens, clicks, replies) from previous tracked sends and predicts the time window when that recipient is most likely to engage with the next email.
Open
Workflow
4-Hour Window
Someone searching the 4-hour follow-up window has read sales-engagement research and wants to know how to oper…
Open
Free tool
Send Time Optimizer
Takes recipient timezone (input directly or by city), shows their local 10am-noon range converted to your local time, with reply-rate lift estimates.
Open
Free tool
Cooldown Calc
Maps each outcome (no response, opened-not-replied, soft no, hard no, opt-out, hostile) to a recommended cooldown period and a re-engagement signal threshold.
Open
Try Second-Touch on Tier 1 with Outsolvi
14-day free trial, no credit card. Tier 1 to 5 confidence scoring, hot-lead alerts, AI reply sentiment, native Outlook + Gmail.
Start 14-Day Free TrialNate SummersCo-Founder, Outsolvi
Nate built Outsolvi after watching every email-tracking tool he had ever used lie to him about opens. Outsolvi runs Tier 1 to 5 confidence scoring on every open, native in Outlook and Gmail, so the number on the dashboard is one a rep can actually act on.
Last reviewed June 9, 2026Editorially independent
We update these pages when the underlying mechanics change. new mailbox-provider rules, new tracker behavior, new measurement gaps. The dates above are real revisions, not auto-touches.