How to track emails in Gmail
Outsolvi tracks Gmail through a Chrome extension. Once you're signed in, it adds tracking to every email you send from Gmail on the web: an invisible image for opens, and links that pass through Outsolvi so clicks are recorded. It doesn't ask for access to your Google account.
Setup takes about three minutes. The step people miss is signing in from the extension's toolbar icon. Signing in on the Outsolvi website doesn't switch the extension on.
Before you start
- Gmail on the web (mail.google.com), personal or Google Workspace
- Google Chrome on a computer
- An Outsolvi account (14-day free trial, no credit card)
Step-by-step
- 1
Add Outsolvi to Chrome
In Chrome, open Outsolvi: Email Tracking for Gmail on the Chrome Web Store, or in the Outsolvi app choose Add-ins in the left sidebar, then Outsolvi for Gmail. Click Add to Chrome and confirm Chrome's prompt.
- 2
Create your account if you're new
Chrome opens the Outsolvi sign-in page. If you don't have an account yet, sign up there and verify your email address. Signing in on this page doesn't sign the extension in. Step 4 does.
- 3
Pin the extension
Click Chrome's Extensions button (the puzzle piece) and pin Outsolvi so its icon stays in the toolbar. A red ! on the icon means you're not signed in yet.
- 4
Sign in from the toolbar icon
Click the Outsolvi icon, enter your Outsolvi email and password, and click Sign In.
- 5
Send an email from Gmail
Reload Gmail and write as usual. Every email is tracked by default, and you'll see a Follow-up button next to Send. After you send, a short note starting "Outsolvi: Tracking" confirms it.
- 6
Check the sent email
Open the email from your Sent folder. A strip above the message shows Tracked with the open and click counts, plus Schedule follow-up, Activity and Open in Outsolvi. Activity lists each open and click.
- 7
Switch tracking off when you need to
Click the Outsolvi icon, then the gear, and turn off Email tracking, or Click tracking for links only. The switch applies to every email until you turn it back on.
Set up tracking in 2 minutes instead of 20.
Outsolvi installs as a native Outlook add-in or Gmail Chrome extension. Every open is graded, hot leads get flagged in the web app, and Write with AI drafts your follow-ups there too. From $7/mo, 14-day free trial.
Troubleshooting
The Outsolvi icon shows a red !
You're signed out. Click the icon and sign in with your Outsolvi email and password.
A card in Gmail says "Outsolvi isn't tracking yet"
Click Sign in on the card, or sign in from the toolbar icon. Signing in on the Outsolvi website alone doesn't sign the extension in.
An email wasn't tracked
Check that Email tracking is switched on in the extension's settings, that you were signed in when you sent it, and that it wasn't sent in plain text mode, which can't be tracked. Tracking also pauses when a trial or plan ends.
Testing on your own address shows strange opens
If you send from Gmail, viewing the email in your own Sent folder can load the tracking image. Outsolvi marks opens that come from you as your own and doesn't count them, so test by sending to a colleague or a second account.
Frequently asked
Does it work with Google Workspace?
Yes. It works in Gmail on the web for personal and Workspace accounts. It doesn't ask for Google account permissions, so Workspace app-access settings don't usually block it. If your company restricts Chrome extensions, an admin can allow it in the Google Admin console.
Can I switch tracking off for one email?
There isn't a per-email switch. Turn Email tracking off in the extension's settings before you send, then back on afterwards. Emails sent in plain text mode are never tracked.
Will my recipients see I'm tracking?
The tracking image is invisible, and links look normal, though a click passes through Outsolvi on its way to the page. Emails you send from Gmail carry no Outsolvi footer. Follow-ups that Outsolvi sends for you during a trial end with a short "Sent with Outsolvi" line.
What permissions does the extension need?
It doesn't ask for access to your Google account. Chrome lists the sites it works with: Gmail, where it adds tracking to the emails you write, Outsolvi's own app, and an analytics service. It uses Chrome notifications to tell you about opens and clicks.
Does it work in the Gmail app on my phone?
No. The extension runs in Chrome on a computer. Your recipients can read on any device, and their opens are still recorded.
Does it work in Edge, Brave or other browsers?
It's built for Google Chrome, and that's where we test it. Other Chromium-based browsers can often install Chrome Web Store extensions, but we haven't tested them.
Track real engagement, not Apple MPP noise.
Start Free TrialSkip the manual steps. Outsolvi does this for you.
Everything in this guide runs automatically once the add-in is installed: real opens tracked, bots filtered, follow-ups queued. 14-day free trial, no credit card.
More on email tracking
Glossary terms, comparisons, and feature deep-dives related to this guide.
Nate built Outsolvi after watching every email-tracking tool he had ever used lie to him about opens. Outsolvi grades every open as a person or a machine, in Outlook and Gmail, so the number on the dashboard is one a rep can actually act on.
We update these pages when the underlying mechanics change. new mailbox-provider rules, new tracker behavior, new measurement gaps. The dates above are real revisions, not auto-touches.